Refund & Cancellation Policy

Cancellation before the program starts

If you cancel your enrollment at least 7 business days before the scheduled start date of your first session, you will receive a full refund to your original payment method. Refunds are typically processed within 5–10 business days, depending on your card issuer.

Cancellation within 7 business days of the start date

If you cancel within 7 business days of the program start date but before the program has begun, you will receive a credit equal to 100% of the amount paid, valid for 12 months and applicable toward any future ArchAI Academy program or session. No cash refund is issued in this window.

After the program has begun

Once a program has started (i.e., you have attended or missed your first session), we do not offer cash refunds. However, we recognize that life happens — if you need to stop attending due to documented illness, family emergency, or other extenuating circumstances, please contact us and we will work with you to find a solution, which may include a partial credit or transfer to a future cohort.

Program cancellation by ArchAI Academy

If we cancel a program for any reason (insufficient enrollment, instructor unavailability, force majeure), you will receive a full cash refund within 5 business days, or the option to transfer your enrollment to another cohort at no charge.

Cancellation 24+ hours before the session

Cancel at least 24 hours before your scheduled session and you will receive a full refund to your original payment method, or we can reschedule your session to any available slot at no additional charge.

Cancellation within 24 hours

Cancellations made less than 24 hours before the session are generally non-refundable. We understand emergencies happen — contact us at info@archaiacademy.com or +1 888 566 9760 and we will evaluate each situation individually. We offer one late-cancel accommodation per customer per year.

No-shows

If you do not attend your session and did not notify us in advance, the session fee is forfeited. If our instructor fails to appear for any reason, you will receive a full refund or a free reschedule — no exceptions.

Enterprise engagements operate under a separately negotiated agreement (Statement of Work). Cancellation terms, notice periods, and refund schedules are defined in that agreement. If no SOW is in place, the program cancellation terms in Section 1 apply.

For enterprise billing questions, contact our team directly at info@archaiacademy.com.

To cancel an enrollment or session and request a refund or credit:

1. Email info@archaiacademy.com with your name, the program or session you are cancelling, and your reason for cancellation.
2. Or call us at +1 888 566 9760, Monday–Friday, 8AM–8PM CST.
3. We will confirm receipt within 1 business day and process your refund or credit within 5–10 business days.

Please include the email address used at enrollment and, if available, your order or confirmation number. This helps us process your request faster.

We encourage you to contact us directly before initiating a chargeback with your card issuer. We are committed to resolving billing issues promptly and fairly. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is under review.

We reserve the right to update this Refund Policy at any time. Changes will not apply retroactively to enrollments already paid. The policy in effect at the time of your purchase governs your enrollment.